The invention relates to a cable tunnel troubleshooting device and a cable tunnel troubleshooting method, and belongs to the technical field of cable tunnel troubleshooting devices. The cable tunnel troubleshooting device comprises a body, wherein a walking mechanism, a path drawing system, a cable clamping mechanism, an image acquisition mechanism, a communication system, a control system, an illumination system, a gas analysis system and a fault detection system are arranged on the body; the troubleshooting device is matched with a remote control operation device, and the troubleshooting device is wirelessly connected with the remote control operation device and a background server through the communication system; the cable clamping mechanism comprises a telescopic clamping arm and a clamping claw, the clamping claw is connected with a clamping wheel through a connecting piece, and the clamping wheel rotates through a driving motor; and an adding part is arranged at the rear end of the body, an emergency repairing system is arranged on the adding part and comprises a constant-temperature storage box, a discharging pipe, a discharging head, a pump and a repairing device, one end of the discharging pipe is connected with the discharging head, and the other end of the discharging pipe is connected with the constant-temperature storage box through the pump. The problem that a fault removing device suitable for a cable tunnel is lacked at present is solved.