119 results about "Comprehension approach" patented technology

The invention provides an interactive-question semantic understanding method in intelligent customer services. The method includes the following steps that the conversation content between current intelligent customer services and clients is subjected to co-text language environment expression, wherein co-text language environment expression comprises event expression and language environment expression; according to the co-text language environment expression, a conversation semantic event graph is constructed; according to multiple conversation corpora of the intelligent customer services and the clients, a business logic tree is constructed; according to a determined finite state automata, an order state machine is established; according to the semantic event graph, logic decision branches are selected from the business logic tree; according to the logic decision branches and the order state machine, a semantic processing template is returned to the intelligent customer services, and semantic expression generation is carried out. According to the interactive-question semantic understanding method in the intelligent customer services, interaction questions and answers based on aflow diagram are achieved, the accuracy of client interrogation understanding of the intelligent customer services is increased, the consistency between the intelligent customer services and client conversations is guaranteed, and the work efficiency of the intelligent customer services is improved.

The invention provides a semantic comprehension method, device and equipment. According to preset domain classification, a to-be-understood statement is divided into a first kind of clauses, then according to preset intension classification, each first kind of clause is divided into a second kind of clauses, lastly, slot information is extracted from each second kind of clause, wherein each firstkind of clause belongs to a classification in the domain classification, and each second kind of clause belongs to a classification in the intention classification. The semantic comprehension method and device have the advantages that different dividing dimensions are adopted, according to a mode of dividing causes step by step, the slot information under multiple domains and multiple intentions can be obtained, so an understanding result of the more accurate multiple intentions can be obtained according to multi-intention statements.

The invention discloses a multi-round interaction semantic understanding method, a semantic understanding device and a computer storage medium. The semantic understanding method comprises the steps of: acquiring voice information of a current round; analyzing the current round of voice information according to at least two preset rules so as to determine the association condition of the current round of voice information and historical round of voice information; judging whether the association condition meets a preset condition or not; and in response to a judgment result that the associationcondition meets the preset condition, analyzing the current round of voice information according to the semantic comprehension data of the historical round of voice information to obtain the semanticcomprehension data of the current round of voice information. According to the invention, whether previous and later rounds in multi-round interaction are associated can be accurately judged to realize accurate understanding of voice.