The invention belongs to the field of electronic commerce, and discloses a cross-border electronic commerce sales management system and method, which are provided with an operator platform. The operator platform comprises a language conversion module, a video module, a manual service module, a shipment module, a post-sale module, a collection module and an order statistics module. The logistics platform comprises a security inspection module, a cargo statistics module, a route planning module and a position positioning module. The purchasing platform comprises a logistics inquiry module, a commodity attribute module, an evaluation module, a payment module, a purchasing platform, a complaint module and an after-sale application module. At that same time, a method is disclosed. The inventionguarantees the interests of both sides in the selling process, and can realize the refund without self-expense, so that the cross-border shopping is more convenient. The invention is provided with acomplaint module, which can protect the interests of the purchaser and reduce the fraud.