This invention relates to a multi-mode intelligent switching method for human-
machine collaborative outbound calling scenarios, belonging to the field of
artificial intelligence technology. The method includes: acquiring voice
semantic information during the outbound calling interaction process, determining the human-
machine interaction adaptability, maintaining an intelligent outbound calling mode and triggering a switching command for a manual outbound calling mode; classifying outbound calling tasks by
scenario tags, matching corresponding interaction
processing strategies, dynamically monitoring interaction fluency and problem complexity, adjusting human-
machine processing weights, and switching outbound calling
modes; acquiring historical interaction data and real-time interaction information, establishing a human-machine collaborative switching judgment model, generating human-machine mode judgment results, and autonomously switching between intelligent and manual outbound calling
modes; dividing outbound calling interaction stages, setting switching conditions, verifying the interaction
response effect in real time, and switching outbound calling
modes based on the
verification results. This invention can achieve stable, intelligent, and
adaptive switching of outbound calling modes, improving the efficiency and interaction effect of human-machine collaborative outbound calling.