1 results about "Service engineering" patented technology

This invention discloses a standardized intelligent parsing method for home appliance service order information, comprising: determining target basic entities and confidence entities based on the matching degree and existence confidence of each preset basic entity in the order text; determining the corresponding target characteristic entities based on the confidence entities; determining reliability entities based on the matching degree, existence confidence, and preset reliability threshold; determining the conflict degree based on the cosine similarity between any two valid entities; determining the corrected score of valid entities based on the basic score and conflict degree of valid entities; using valid entities that meet the conditions as the decision result and outputting conflict warning and conflict handling information; and generating service prompt tags based on preset tag templates. This invention can convert unstructured natural language orders into standard service prompt tags, allowing service engineers to intuitively obtain user requests and precautions. This invention also discloses a system, electronic device, and storage medium for implementing the above method.