37 results about "Service engineering" patented technology

An automated system and method are provided for interacting with hotel information and hotel services using client terminal devices. The client terminal devices may be located in hotel guest rooms, at the front desk, or in public areas throughout the hotel. The user may be automatically authenticated or the user may be prompted to enter authentication information. Upon authentication, the user is provided with a plurality of icons for obtaining information regarding accounting services, scheduling a banquet, concierge services, engineering services, front desk services, general manager services, housekeeping services, meeting room services, restaurant services, room service, security services, wake-up call services, outside call services, dial a guest services, guest services, or other services.

An online manual capable of efficiently identifying a trouble cause and not requiring trouble for updating. A service engineer (SE) connects an SE terminal to a service support system (1) and transmits a trouble event caused in a device to be repaired. In a judgment route data storage section (16), judgment materials for identifying a symptom cause are stored in the descending order of the goodness of fit. A data extraction section (20) extracts the judgment material in that order and represents it to the SE terminal. When the SE selects a judgment material matched with the state of the device to be repaired, the data extraction section (20) extracts a countermeasure action content corresponding to the judgment material from the countermeasure-action data storage section (11), an action data storage section (12), and a content storage section (13) and displays it on the SE terminal.

The invention provides a proxy service generating device. The proxy service generating device comprises an acquiring unit for acquiring a service description file according to preset service engineering configuration file, a resolution unit for resolving the obtained description file and recording a resolution result, an extracting unit for extracting required information from the resolution result according to a preset service template file and a generating file for generating a business service code and/or a proxy service code according to description information, the preset service template file, preset project catalogue files and preset project attribute files. Correspondingly, the invention further provides a proxy service generating method. By adopting the technical scheme, ESB proxy service can be automatically generated, and the development efficiency of the ESB proxy service can be improved.

A method of validating resolution of a problem at a media terminal is described. The method comprises accessing a file including a task; identifying a plurality of specific actions to be taken to perform the task; and ascertaining each event that would be triggered by the media terminal when each identified specific action is performed correctly. The method further comprises: displaying the identified specific actions to a service engineer; and transmitting a validation message to a remote management system when all ascertained events have been triggered in response to the service engineer performing the identified specific actions correctly.

A method and system for managing one or more high frequency service items associated with a device. A parent/child relationship between the high frequency service items can be defined to track replacement of components based on a service action related to a child component. A taxonomy of related service items and servicing functions can be specified in an XML document associated with the rendering system. The relationship between the high frequency service items can be indicated utilizing a related component indicator and a HFSI counter. A parent component can be replaced by a maintenance operator and an aggregate child component can be rebuilt by a service engineer in order to retain the component life thereby reducing down time and service costs.

The invention provides a home appliance service self-matching method, a server and a home appliance service self-matching system. The home appliance service self-matching method comprises the following steps: receiving at least one piece of service-type demand data from a user side, wherein each piece of service-type demand data comprises service type, service product information, time, customer name, contact number and address; integrating all of the received service-type demand data according to the service type to obtain service-type integration orders; and for each service-type integration order, searching at least one engineer, matched with the service type of the service-type integration order, in a pre-stored engineer database, determining that the at least one engineer to be in a service engineer candidate set, sending the service-type integration order to the determined service engineer candidate set for matching, receiving a matching result, and marking the matched service-type demand data in the service-type integration order, or deleting the matched service-type demand data in the service-type integration order according to the matching result.

The invention discloses an automatic service engineering cost consultation device, and belongs to the field of construction cost consultation systems. The device comprises a device main body. A touchscreen is arranged on the device main body. The device main body is connected with a control system, the control system is connected with a management platform, and the control system comprises an identity confirmation module, an information query module, a report calling module, a report filling module and a report checking module. The management platform comprises a cloud storage module and an information input module. A client can inquire related data of primary engineering cost. Engineers can inquire high-level engineering cost related data and call engineering cost blank reports to quickly perform information storage and report generation, and the system and the method have the effects that the working intensity of the cost engineers can be effectively reduced, the working efficiencyof the cost engineers is improved, controllable client value-added services can be provided, and the client experience is improved.

The invention discloses a log capturing and processing method for a micro-service development framework. The invention relates to the technical field of back-end application development. The method comprises steps of building a back-end service engineering project of a microservice development framework SpringBoot; creating boot classes, creating a log processing class and a section class in the public package, carrying out a packet path analysis process in the log processing class; performing an operation log recording process; carrying out a call processing procedure, performing an abnormalrecording process, a return value processing process and a log recording and sending process, performing scanning configuration on all packets in the public packet by the tangent point expression of the tangent plane by the tangent plane class, and calling the corresponding processing process in the processing class through a notification method according to the configuration to obtain and processthe tangent plane log.

A method and system for managing field convertible operator replaceable components associated with a rendering device. A file that defines a set of operator replaceable components can be created and remotely installed on the device. The replaceable components associated with the device can be easily changed from a designation as a customer service engineer replacement component to an operator replacement component and vice versa. A determination that an operator is allowed to replace the component can be made based on a training level provided to the operator, the component availability, a usage pattern, and/or a security level. Such an approach enables the operator to perform the majority of maintenance on the device without requiring the services of a field engineer.

The invention discloses a Zuul-based persistent dynamic routing implementation method, electronic equipment and a storage medium, belongs to the technical field of cloud computing, and aims to solve the technical problem of how to refresh a service dynamic route and provide a persistent function under the condition of not stopping service. An adopted technical scheme comprise that the method comprises the following steps of: realizing a user-defined routing locator CommonRooteLocator by inheriting a routing locator common type SimpleRooteLocator of an open source component Zuul, and adding a routing refreshing function to the routing locator by using an interface RefreshableRooteLocator; achieving routing persistence by storing routing information into a database, adding a timing task to read the routing information from the database at regular time and triggering an event to refresh routing, wherein service engineering can load the routing information from a Spring configuration file,also can load the configured routing information from the database; and further, dynamically refreshing the routing information in the memory, so as to achieve the effect of maintaining the routing information without shutdown.

A method for realizing centralized management control of hardware equipment through a combination of a CS framework and a BS framework includes: establishing service engineering; defining functions to be provided by the service engineering and a data structure; realizing the functions defined by the service engineering; establishing client engineering; realizing functions of the client engineering; establishing webpage engineering; defining functions to be realized by the webpage engineering; realizing the functions defined by the webpage engineering; deploying the server, client and webpage engineering; and arbitrarily adopting a device capable of visiting a public network website to visit the webpage engineering, remotely view information of hardware equipment and remotely control the hardware equipment. By adoption of the method created by the invention, centralized management and remote control of the hardware equipment can be realized.

The invention provides a work order dispatching method for equipment leasing. The work order dispatching method comprises the following steps: inquiring processing starting time and estimated ending time of a to-be-dispatched work order; querying idle time periods of all service engineers; matching the idle time period of each service engineer with the start processing time and the predicted end time of the to-be-dispatched work order; and screening the service engineers meeting the idle time period, calculating the distance between each service engineer and the engineering position of the to-be-dispatched work order, and selecting the service engineer closest to the engineering position of the to-be-dispatched work order, wherein the finally screened service engineer is the optimal dispatching object of the to-be-dispatched work order. According to the work order dispatching method for equipment leasing, the order can be accurately and efficiently dispatched according to the processing time period of the work order to be dispatched and the idle time period and the position information of the service engineer, and the order is dispatched more quickly, and the service efficiency andthe personnel dispatching efficiency are improved.

The invention discloses an SDK (Software Development Kit) interface test method and system and a computer readable storage medium. The method comprises the following steps: receiving an SDK source code address request sent by a front end; pulling a specified SDK source code from a code library according to the SDK source code address request; converting the SDK source code to generate a corresponding SDK interface service project; and uploading the SDK interface service engineering to a code library, and performing automatic deployment and testing on the SDK interface service engineering. According to the scheme, the learning cost of testers and the risk of generating test defects can be greatly reduced; the SDK packaging efficiency and quality are improved, and the SDK testing efficiency is improved.

This disclosure generally describes techniques for providing a feedback loop of a service engineering path. A service node comprising an interface and a control unit may implement the present technique. The interface receives traffic via an intra-network path configured to direct traffic from an ingress network device of the path to the service node. The control unit applies one or more services to traffic received via the path and generates service-specific information related to applying the one or more services to traffic. The interface then sends the service-specific information to at least one network device configured to forward traffic via the path such that the at least one network device configured to forward traffic via the path The path can be adjusted based on the service specific information.

The invention particularly relates to a method for calling other micro-services across registration centers in a mixed deployment mode. The method for calling other micro-services across registration centers in the hybrid deployment mode comprises the following steps: firstly, a micro-service internal calling client public component is developed; then, interface definitions of all service providers are integrated together by utilizing a public component of a micro-service internal calling client, and are isolated from service engineering codes of a service calling party; and the interface definition of the service provider is provided for the service caller to use in the form of a dependent packet. According to the method for calling other micro-services across the registration centers in the mixed deployment mode, the barrier of calling among services across the registration centers is broken, the method can adapt to pure SaaS unified deployment and can also adapt to semi-SaaS mixed deployment, only one set of codes needs to be maintained, the operation and maintenance cost is low, and low-cost rapid deployment and flexible switching can be achieved; therefore, the method is suitable for popularization.

The invention provides a semantic fusion method and system based on a micro-service, and a medium, and relates to the technical field of man-machine interaction. The method comprises the following steps: S1, constructing a plurality of business skill semantic understanding micro-services according to business demands; S2, taking a user corpus text as input of a plurality of business skill semantic understanding micro-services to obtain a plurality of semantic understanding results; and S3, conducting semantic decision making on the multiple semantic understanding results through confidence levels, and acquiring an optimal semantic result at the same time. According to the method, a plurality of semantic understanding function modules can be fused by adopting a tree structure, the problems that a large memory is occupied when a plurality of business skill semantic understanding models are loaded, different versions of the same installation package are incompatible and service engineering is not facilitated are solved, dialogue performance is improved, and meanwhile, good user experience of man-machine dialogue is guaranteed.