4 results about "Service engineering" patented technology

This invention discloses a standardized intelligent parsing method for home appliance service order information, comprising: determining target basic entities and confidence entities based on the matching degree and existence confidence of each preset basic entity in the order text; determining the corresponding target characteristic entities based on the confidence entities; determining reliability entities based on the matching degree, existence confidence, and preset reliability threshold; determining the conflict degree based on the cosine similarity between any two valid entities; determining the corrected score of valid entities based on the basic score and conflict degree of valid entities; using valid entities that meet the conditions as the decision result and outputting conflict warning and conflict handling information; and generating service prompt tags based on preset tag templates. This invention can convert unstructured natural language orders into standard service prompt tags, allowing service engineers to intuitively obtain user requests and precautions. This invention also discloses a system, electronic device, and storage medium for implementing the above method.

A non-transitory computer readable medium (107, 127) stores instructions readable and executable by at least one electronic processor (101, 113) to: retrieve, based on a query for a current service case, a plurality of the historical service case records (130) for historical service cases; rank the retrieved historical case service records to generate a ranked list (134) of historical service cases; extract service actions from the historical service case records for the ranked list of historical cases; recommend a plurality of recommended service actions for the current service case based on the service actions extracted from the historical service case records for the ranked list of historical service cases; and display, on a display device (105) of a remote electronic processing device (102) operable by a service engineer, a user interface (UI) (136) having user-selectable windows for displaying the ranked list of historical service cases and the recommended service actions.

A method and device for generating an application based on an Android system, and a storage medium. The method comprises: when a service compilation instruction is received, scanning and extracting annotation information of at least one call operation in a selected component required by a service engineering to form a call operation set, wherein the service engineering comprises script configuration information of the selected component; automatically registering the call operation set into a bus routing component, so that the selected component communicates with other components by means of the bus routing component; and compiling the service engineering to generate an application.

The invention relates to a monitoring alarm method and device, equipment and a storage medium. According to the main technical scheme, the method comprises the steps of obtaining front-end log information of a front end corresponding to a system service in real time through a front-end engineering SDK and sending the front-end log information to a log service, and obtaining server log information of a server end corresponding to the system service in real time through a service engineering SDK and sending the server log information to the log service, the WEB system obtains front-end log information and server log information from the log service based on a preset monitoring level corresponding to the system service, when the system service is abnormal, alarm information is generated and sent to an initial principal corresponding to the system service, and if a processing notice of terminal equipment of the initial principal is not received within preset time, the system service is not processed by the terminal equipment of the initial principal. According to the method and the device, the latest responsible person for processing the alarm information is determined based on the preset monitoring level, and the alarm information is notified to the latest responsible person, so that the system business abnormity can be quickly identified, and the relevant responsible person is notified at the first time, thereby shortening the fault response time.