The invention discloses an intelligent customer service method for adaptively adjusting an
interaction strategy by using
reinforcement learning, and the method comprises the following steps: S1, obtaining a
natural language text inputted by a user, and generating a multi-dimensional
state vector; s2, grouping the users by using a real-time
dynamic clustering algorithm, and updating a clustering result; s3, generating an action space in a specific state, and enriching the action space in combination with a rule-based strategy and a learning-based strategy; s4, aggregating neighbor node features through a graph convolutional network, and extracting local features; s5, weighting adjacent node features by using a graph
attention network, and dynamically allocating attention weights; s6, carrying out
interaction strategy optimization by adopting a spiral ladder type deep exploration network, and optimizing
action selection; and S7, combining
online learning with an experience playback mechanism, continuously updating an
interaction strategy, and making a quick response to dynamically changing user demands. According to the method,
reinforcement learning, the graph neural network and the
sentiment analysis technology are combined, and intelligent customer service interaction strategy self-adaptive adjustment and optimization are achieved.