The invention discloses a push-to-talk (PTT) voice system mobile phone terminal, a communication service system and a communication service method thereof. The mobile phone terminal comprises a signal indicator light, a power supply indicator light, an earphone, a microphone and a charging interface; a panel is provided with a short message read key, a dialing key, a hang off key, an emergency call key and an artificial service key; and the left side of a mobile phone is provided with a volume increase key and a volume decrease key, and the right side thereof is provided with a time telling key, a headset socket and a keyboard locking key. The communication service system consists of a software system and a hardware system, wherein software is formed by three levels, and hardware is formed by mutually connecting an external network, a firewall, a manual desk, a calling platform, a first exchange machine, a communication network, a fixed-line telephone, the mobile phone, a second exchange machine, a signaling gateway, a first server, a third exchange machine, a second server, a web server, a short message gateway, a business application server and a fourth exchange machine. Therefore, the invention has the advantages of loud ring tone, large keys, loud conversation sound, small volume and long standby time, thus being widely applied to old people.