The invention discloses an intelligent customer
service demand analysis
system based on a cloud platform and an application method thereof. The
system comprises a cloud platform, a remote monitoring terminal, a plurality of clients, a
system server and a
server end, the
server end accesses the system server to obtain the
monitoring data information and remotely monitors the real-time working stateof each
station of the
power grid; and the server end sends a
control signal to the system server according to the working state of each
station of the
power grid, the system server analyzes the
control signal and sends the
control signal to the corresponding remote monitoring terminal through the cloud platform, and the remote monitoring terminal controls the working state of the corresponding
power grid station according to the control
signal. According to the invention,
big data acquisition, overall planning and storage of the cloud platform are utilized, information sources are centralized and timely, manpower and
material resources are saved, reasonable and rapid analysis and
processing are carried out through the system server, an
electric power department can carry out rapid
electric power distribution network operation and maintenance, hidden service dangers are timely eliminated, and the customer satisfaction is improved.