The invention discloses a semantic understanding technology-based intelligent customer service training research platform, which comprises a
data filling unit, a
database, a
learning unit, a training unit, a training result analysis unit and a correction unit, and is characterized in that the
data filling unit is connected with the
database, and the training unit is connected with the
database; the database is a storage
library used for storing all data, the
data filling unit is used for filling new data in the database, the
learning unit is used for intelligent customer
service personnel to learn, and the training unit is used for training after the intelligent customer
service personnel learn. The intelligent customer service training research platform based on the high-precision semantic understanding technology disclosed by the invention has the advantages that the intelligent customer service can perform real person reply
simulation training, enough buffer time is provided for transferring the real person customer service, and the training result analysis unit is used for performing overall analysis on the trained result. And the
working pressure of the real customer service is reduced.