1009results about How to "Easy to route" patented technology

A system for routing telephone calls from a calling party instrument to a called party instrument and involving at least one internet protocol network includes: (a) a first internet protocol interface apparatus effecting a first communicative coupling between the calling party instrument and the at least one internet protocol network; (b) a second internet protocol interface apparatus effecting routing telephone calls according to routing criteria to establish a second communicative coupling between the at least one internet protocol network and the called party instrument; and (c) a call routing system apparatus coupled with the second internet protocol interface apparatus and storing information relating to a geographical or geospatial relationship of calling party instruments and called party instruments. The second internet protocol interface apparatus and the call routing system apparatus cooperate to establish the routing criteria.

Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.

In accordance with the present invention, provided is a product location system comprising an interface to a network accessible by a user equipment and configured to receive a user request for location of at least one product and a store / product location system comprising a database identifying stores and product locations within the stores and configured to return a product location within a store for each of the at least one product.

Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.

A traffic incidents processing system for sharing real time traffic information between a plurality of users connected via a network. The system includes a central computer system, operatively connected to a wide area network such as the Internet, a multiplicity of mobile communication devices, capable of determining their geographical location, and are operatively connected to a wide area network such as the Internet, and are capable of transmitting location based traffic information to the said central computer system. The central computer system continuously maintains updated database of traffic information. The central computer system is capable of analyzing, screening and assessing the reliability of the traffic information, detect a traffic situation, and provide customized, real time traffic alerts to a plurality of users connected to a network and to mobile communication devices such as cellular telephones via the wide area network as well as via short messaging service SMS, multimedia messaging system MMS, or any other data protocol capable of communicating with mobile devices. The central computer system is further capable of storing a history of routes traveled by users, and determine an optimal route from any originating point to any destination point by analyzing the stored routes and construct the optimal route using the most frequently traveled segments found in the stored routes database, and the realtime traffic information that is known to the system.

Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.

The invention provides a real-time package tracking system for use by a package delivery service. The system includes a vehicle operable to deliver a package to a destination of a customer within a region, a positional location system (e.g. GPS) carried by the vehicle, the positional location system being operable to determine geographic positional coordinates for sequential locations of the vehicle along the route thereof toward said destination. The system also includes a wireless transmitter means (such as a cell phone link) carried by said vehicle, for transferring the aforesaid geographic positional coordinates to a central computer. The computer is operable to providing periodic updated calculations to periodically estimate corresponding estimated arrival time (ETA) data for the specific package to said destination and to supply the aforesaid estimated arrival time data to said customer. According to preferred embodiment, the customer can view a map with the ETA information and can make selections on line (e.g. new ETA, or complete cancellation of delivery). These choices are then used to recalculate the drivers route, and can be displayed for both the dispatcher and the driver as well.

An improved networked computer communications system handles arbitrary streams of data, and transports at varying speeds those streams where intermediate updates can be dropped if they are obsoleted by later arriving data updates, optimizing the utilization of network and node resources. Complex buffering by system server software allows distributed, parallel, or redundant processing, transmission, and storage for performance, reliability, and robustness. Various parameters of the system can be monitored, and the system can be reconfigured automatically based on the observations. Varied techniques reduce the perceived end-to-end latency and take advantage of software and hardware capabilities that assets connected to the system may possess. One conferencing system allows conference participants to share all or a portion of the display seen on their computer screens. The conferees may be at sites removed from each other, or may view a recorded presentation or archived conference at different times. Conference participants are either “presenters” who can modify the display or “attendees” who cannot modify the display. A pointer icon, which can be labeled to identify the conferee, is displayed on the shared image area. Each conferee can modify the position of his or her own pointer, even when not presenting, so that every participant can see what each conferee is pointing to, should a conferee choose to point to an element of the display. These and other features apply to other data streams shared in the conference or in meetings where there is no shared-image data stream.

A method and system of use of a Content Distribution Network (CDN), wherein server functionality and client functionality are unbundled. Client software, which governs the accesses and request of the information from the CDN (i.e., server) is provided by a “thin” client architecture. The thin client software is capable of running on an as needed basis, therefore not allocating significant portions of available memory, except when being accessed. The server functionality retains the bulk of the software functionality to manage locally stored content, process content requests, and forward the requested data to content requesters running the client software.

A first router is configured for monitoring prescribed attributes of an active path connected to the first router, and supplying an update message to a second router, according to a prescribed routing protocol such as Enhanced Interior Gateway Routing Protocol (EIGRP), that specifies a detected change by the first router in at least one of the prescribed attributes of the connected active path. Hence, the second router, in response to receiving the update message, can update an internal topology table based on the detected change in the active path connected to the first router, and selectively adjust an internal routing table based on the detected change relative to queuing policies for prescribed data flows.

A method of manufacturing a multilayer printed circuit board (PCB) is provided, the PCB having blind vias connecting to power layers. A portion of the blind vias in the power layers are grouped together to form a cluster of blind vias. Signal layers, provided separate from the power layers, include signal routing channels, with at least some of the signal routing channels aligned above or below the cluster of blind vias of the power layers.

A system and method for self-directed routable electronic forms is disclosed. The system and method create a heuristically generated routing selection list based on a history of previous routing transactions.

A microelectronic assembly incorporates units stacked one above the other and may include a plurality of similar stacks mounted to a circuit board. Some of the stacks may be inverted, rotated or both relative to other stacks so that corresponding edges of the stacks face one another to facilitate communication between the stacks. Communication between the stacks may be carried along traces on one or more interposers intercepting the stacks remote from the circuit board. Within each stack, conducting paths may extend in vertical columns or in other arrangements such as a stair step arrangement wherein each conductive path traverses a series of column positions, or in a crossing arrangement such two conductive paths cross back and forth between column positions along the vertical extend of the stack. A stack may include portions disposed above and below the circuit board.

A tree-shaped mesh network is discussed which uses a mesh of wireless nodes that form a tree shaped network with one root node having a connection to an external network; chirp clients; and wireless network clients. Chirp clients comprise low cost chirp devices wherein said low cost chirp devices transmit short duration messages wherein transmission of said short duration messages are scheduled at preset transmission intervals. At least one wireless node of the mesh of wireless nodes is a designated chirp-aware node wherein said chirp-aware node sets the preset transmission intervals for chirp client communication by broadcasting a beacon prior to transmission by chirp clients and said chirp-aware node further comprises a bridge between the short duration messages and IP based devices wherein said bridge includes a wireless receiver to receive the short duration messages and is connected to said external network. The short duration messages are encapsulated into action frames, for onward transmission to other chirp aware routers. Each wireless node further comprises two logical radios and a service radio wherein each wireless node uplink and downlink operates on distinct non-conflicting frequencies. The wireless network clients communicate with the wireless nodes using node service radios.

A method and apparatus for optimally routing a data packet through multiple autonomous networks. A data packet received at an ingress node of a first autonomous network is routed to an egress node of a second autonomous network by selecting an optimal route based on the lowest latency using internal gateway protocol (IGP) routing information of the first and second autonomous networks, which is distributed to nodes of the first and second autonomous network. The data packet is then transmitted along the selected optimal route.

Several one-piece unitary easily manufactured and economical products that both facilitate the routing of cable and the storage of extra lengths of cable are provided wherein a cable management apparatus includes a centrally disposed first cable confinement portion mountable to a surface, a second cable confinement portion extending from a first side of the first cable confinement portion, and a third cable confinement portion extending from a second side of the first cable confinement portion opposite the first side such that the first, second, and third cable confinement portions are substantially aligned. Another cable management apparatus includes a stepped mounting member, a first confinement member extending from the stepped mounting member forming a first confinement channel, and a second confinement member extending from the stepped mounting member forming a second confinement channel.

The invention discloses a method for realizing equal cost multipath of IP route and a device; wherein the device comprises an ECMP group generation module, a route ECMP configuration module, a route ECMP searching module; the corresponding method has the following steps: the ECMP group generation module configures the number of members of the ECMP group and determines the number of groups of the ECMP group; the route ECMP configuration module averagely writes all next hop outlets of a load sharing module into the ECMP groups and sets corresponding ECMP groups for IP address network segments which need ECMP routing; when ECMP routing is carried out on data, the route ECMP searching module carries out Hash calculation on target IP addresses of the data, and then uses the Hash calculation values to carry out modulo on the number of members of the ECMP groups and adds base addresses of the ECMP groups corresponding to the data to obtain the next hop outlet, and finally transfers the data from the next hop outlet. With the method and the device of the invention adopted, data can be conveniently, flexibly and uniformly routed to opposite terminal equipment.

The virtual broadcast system of the present invention optimizes the routing of digital content among nodes along overlay networks that are dynamically reconfigured based upon forecasts of frequently-changing congestion levels of component interconnections within an underlying network. In the context of delivering streaming video over the Internet to large numbers of concurrent users, the present invention makes efficient use of the limited capacity of congested ASN peering points by employing deep learning techniques to forecast congestion levels across those ASN peering points and, based on those forecasts, to optimize the routing of video content along dynamically reconfigured overlay networks. The virtual broadcast system handles unscheduled as well as scheduled events, streams live as well as pre-recorded events, and streams those events in real time with minimal delay in a highly scalable fashion that maintains a consistent QoE among large numbers of concurrent viewers.

A routing node for receiving, processing, and subsequently transmitting Signaling System 7 (SS7) signaling messages destined for a Media Gateway Controller (MGC) type network element is disclosed. A Circuit Identification Code (CIC) routing node is adapted to receive an ISUP message from an associated SS7 network and determine the routing destination of the message based, at least in part, on a CIC parameter value contained within the message. The ISUP message is subsequently encapsulated in an Internet Protocol (IP) envelope and transmitted to a destination node via an IP communication link. Such a CIC routing node also provides network service providers with a method of generally eliminating the need for the assignment of unique SS7 network point codes to each MGC node in a network. That is, a CIC routing node allows multiple MGC nodes to effectively correspond to a single SS7 network point code.

The invention discloses an elastically-driven modular joint with force feedback control. comprising assembly components such as a motor stator, a motor rotor, a harmonic speed reducer and the like, so that the design flexibility and compactedness of the joint can be increased; and due to the design of an air routing shaft, the joint is convenient to route, so that the joint is more succinct, the moving range of the joint can be preferably enlarged, and the running reliability of the joint can be improved. Due to the introduction of a first absolute type angle sensor and a second absolute type angle sensor, the angle deviation between an output shaft and an output end cover can be obtained, and the angle deviation is multiplied by the elasticity coefficient of an elastic torsion spring, so that a moment value applicable to the joint can be obtained, for an input feedback value of a joint signal; and a reliable moment feedback signal can be provided for the joint, so that the elastic torsion spring can be deformed, the smoothness can be provided for the joint, and an energy storing mechanism can be further provided for the joint, and the elastically-driven modular joint is applicable to a robot, so that the interaction capability between the robot and the environment can be enhanced, and the running efficiency of the robot can be improved.

The invention provides a wind tunnel experiment system for an aircraft, which is used for wind tunnel experiments of free flight models and can simulate a real state of an airplane lengthways and freely flying. The system comprises a wind tunnel experiment model for the aircraft, a stability control system and a support system, wherein the stability control system is connected with the wind tunnel experiment model through a signal line, and is used for receiving built-in sensor signals of the model and outputting control surface deflection signals through corresponding control operation. Therefore, various wind tunnel experiment researches on the aircrafts (such as wind tunnel experiment researches on flutter models, wind tunnel experiment researches on full aircraft flight mechanics, wind tunnel experiment researches on full aircraft gust alleviation, wind tunnel experiment researches on full aircraft control augmentation stability systems and the like) can be realized.

Example implementations described herein are directed to automatically determine an optimal NoC topology using heuristic based optimizations. First, an optimal orientation of ports of various hosts is determined based on the system traffic and connectivity specification. Second, the NoC routers to which the host's port are directly connected to are determined in the NoC layout. Third, an optimal set of routes are computed for the system traffic and the required routers and channels along the routes are allocated forming the full NoC topology. The three techniques can be applied in any combination to determine NoC topology, host port orientation, and router connectivity that reduces load on various NoC channels and improves latency, performance, and message transmission efficiency between the hosts.

A head suspension assembly couples a baseplate to a rotatable load through a planar triangular piezo microactuator for effecting hingeless rotation of the load. The microactuator expands, responsive to an excitation voltage, with greater magnitude in one direction than in another direction normal to the first direction, resulting in an angular movement of the hypotenuse thereby rotating the load. The upper surface of the microactuator is grounded to a bottom surface of the baseplate or load beam to position the microactuator lead connection surface closest to the load to facilitate trace routing. A load beam grounding surface may be raised to accommodate the microactuator and fix the lead connection surface on a common plane with the unraised surface to further minimize trace routing and provide access for bonding the trace to the load beam.

A communication navigation system is provided with a communication center apparatus (3) and a communication navigation terminal (5), which perform two-way communication on a communication network (1, 2). The communication center apparatus is provided with: a search device (74) for searching for an optimum route with respect to the request of route search from the communication navigation terminal on the basis of information for route search and a communication device (73) for wirelessly transmitting coordinates information at a plurality of positions on this optimum route. The communication navigation terminal is provided with a communication device (38) for receiving the coordinates information and a display processing device (43) for displaying the optimum route on the basis of this received coordinates information.

A system for automated installation of a communication line using an optimal route between a source location and a destination location is disclosed. The system includes a routing engine providing an automated design process for rendering the optimal route. The routing engine utilizes a routing algorithm to select the optimal route from a graph of capacity links defining a plurality of possible routes between the source and destination locations. If, at any time during the design process, the optimal route or capacity links defining the optimal route are detected as unavailable for any reason, the routing engine re-initiates the design process and thereafter selects a new optimal route based upon a new capacity graph built without the previously unavailable capacity link. Once designed, the available optimal route is provided to a command and control engine, which, in turn, manages the installation of the communication line using the optimal route. The command and control engine manages the process for assigning the optimal route in the provisioning system.

A navigation apparatus searches for a route from a starting point to a destination wherein, predicted traffic information is associated with each of at least one links within any one of a plurality of predefined areas based on a time at which, according to the predicted traffic information, a vehicle traveling the route is expected to arrive within that predefined area.

A computing system for implementing at least one electronic circuit with gain comprises at least one two-dimensional molecular switch array. The molecular switch array is formed by assembling two or more crossed planes of wires into a configuration of devices. Each device comprises a junction formed by a pair of crossed wires and at least one connector species that connects the pair of crossed wires in the junction. The junction has a functional dimension in nanometers, and includes a switching capability provided by both (1) one or more connector species and the pair of crossed wires and (2) a configurable nano-scale wire transistor having a first state that functions as a transistor and a second state that functions as a conducting semiconductor wire. Specific connections are made to interconnect the devices and connect the devices to two structures that provide high and low voltages.