A method for taking statistic to real-time service information, belongs to data communication technology field, this method is: the master control board of multi service exchanger send out inquiry command to each service board; after the service board receives the command, collect on-line users information about current service board, report to the master control board; after the master control board receives data package of first user, process the single user information; the service board reports the numbers of users to master control board, the master control board sets the service board as the state waiting for receiving the total numbers of known users; the master control board compares the total number of on-line users with the numbers of on-line users of this service board, if they are equal, then set the service board as state receiving all the information, when all the service board enter into the state receiving all the information , the master control board processes all the data, and output the result to the maintenance end. Using this method, CPU occupancy rate of master control board is low, doesn't effect the present service of service board.