The invention discloses a hospital intelligent service public opinion monitoring platform based on an LSTM network in the technical field. The hospital intelligent service public opinion monitoring platform includes a comment collection stage, a classification and data conversion stage, a model building stage and a platform application stage. Through establishing an LSTM network model, information comment public opinions, which are closely related to patients and easily cause tension of doctor-patient relationship, such as a hospital overall environment, a ward environment, a doctor seeing process, an operation process, a hospitalization process, a doctor treatment level, a nurse service level, hospital health and the like are monitored, and monitoring results are reorganized, analyzed and summarized; and a summarizing result is transmitted to a hospital management platform, so that the hospital can take measures for the emphasized problems, the service level of the hospital is improved, and meanwhile, the medical experience of the patient is also improved.