The invention discloses an airport terminal
service robot and a control method thereof. The
robot comprises a body, a
control system, an identity card identifier and a boarding card printer; the body comprises a
chassis, a shell, two driving wheels and two driven wheels; the shell is arranged on the surface of the
chassis; the two driving wheels and the two driven wheels are arranged on two sides of the rear part and the front part of the
chassis respectively, and a wheel cover is arranged above each wheel; and the
control system, the identity card identifier and the boarding card printer are all arranged in an equipment cabin of the shell. The airport terminal
service robot can realize manual
remote control or
automatic control, can provide functions of mobile self-service check-in, fixed line guide, baggage carrying, information query, multi-language
voice communication, mobile monitoring and the like in a centralized
service mode, and can be recreationally interacted with passengers so as to further simplify the check-in procedures, facilitate outgoing of
civil aviation passengers, facilitate improvement of
service efficiency and promote the integral scientific and technological level of an airport terminal.