The invention discloses a dialogue risk management and control method based on an intelligent training risk coping strategy, and belongs to the technical field of
artificial intelligence, and the method comprises the following steps: S1, when a
mediator and a party start to communicate, a
system automatically creates a scene canvas for each dialogue environment, identifying and capturing data generated in the call process in real time and adding the data to the scene canvas; s2, rating a
risk level in real time by the
system according to data in the scene canvas; s3, dynamically performing different interventions by the
system according to different risk levels; and S4, the system synchronizes
dynamic monitoring and intervention results to a quality inspection specialist, the quality inspection specialist performs manual scoring, the system learns the scoring result, optimizes and adjusts, and improves the judgment performance of the
machine, in the invention, the system performs synchronous intervention on the video call, and the risk is controlled in the next second. The system intervenes in dialogues on the basis that
risk assessment and coping strategies need to be trained, and the system needs to dynamically give the most appropriate risk prompting method or management and control means according to a training model.