The invention relates to the technical field of artificial intelligence, and provides a medical consultation auxiliary method and system, a device, and a storage medium. The method includes: registering and acquiring a patient identity and the face information, and pushing the acquired information to a diagnosis department; reacquiring the face information of the diagnosis department, comparing the face information with the pushed information, and making a diagnose through interrogation if the two pieces of information are consistent with each other; making an offline confirmation if not; during the diagnose through interrogation, making a voice record of the communication process between the doctor and the patient, extracting the keywords of the voice record and comparing the keywords with a pre-established disease database, and then outputting a disease report and a medication plan; pushing all the information to a following service window: acquiring and comparing the face information of the service window, executing a service window procedure if consistent, and making an offline confirmation if not. The method can improve the efficiency of medical consultation, improve the accuracy of medication, and reduce disputes between doctors and patients.