The invention relates to the technical field of intelligent glasses, and discloses a video call assistance method and
system based on intelligent glasses, and the
system comprises the steps: enabling the intelligent glasses to collect the information of an environment in real time, and uploading the information to a cloud platform; the cloud platform performs scene recognition on the received environment information, judges whether the environment is in a complex environment, and triggers a
remote assistance request if the environment is in the complex environment; screening the registered volunteers, and scheduling the volunteers to access the assistance task; the volunteer terminal accesses a video
stream of the intelligent glasses, and provides navigation or obstacle prompt for a user through a voice instruction or
audio feedback; the evaluation module records and analyzes interaction data in real time in the assistance process to generate volunteer service scores; and generating a volunteer
score based on the volunteer service
score, and counting the volunteer
score into a volunteer incentive
system. According to the application,
intelligent environment identification is realized, volunteer matching optimization is realized, and an interactive behavior quantitative evaluation and service incentive mechanism is assisted.