The invention discloses an integrated volunteer intelligent
scheduling system and method, and the method comprises the steps: S100, obtaining a historical scheduling work order, and carrying out the preprocessing of the historical scheduling work order, and the historical scheduling work order comprises a
service demand order and corresponding volunteer personal resource data; s200, the preprocessed historical scheduling work order is input into an intelligent scheduling model, text content of the work order is extracted,
feature extraction is carried out on the text content, text features are obtained, and the text features comprise volunteer key features and demand order key features; and S300, clustering analysis is carried out on the text features obtained after preprocessing, different clustering results are obtained, and the clustering results comprise volunteer information, demand
list information and position information. S400, training a preset scheduling rule corresponding to the intelligent scheduling model based on different clustering results and the text feature
library corresponding to each clustering result to obtain a trained intelligent order dispatching model, the matching process of the preset scheduling rule is that volunteers are matched according to the skill characteristics of the volunteers, the service available time and the priority sequence of the museum to the positions of the volunteers, and different clustering results are in one-to-one correspondence with the matching process of the scheduling rule; and S500, inputting a work order to be processed into the intelligent order dispatching model, and screening volunteers.