The invention relates to a public service management system based on government cloud. The public service management system comprises a three-tier service framework and a public service integrated management system. The three-tier service framework successively comprises a presentation layer, a business logic layer and a data access layer from top to bottom. The presentation layer comprises a web system, a mobile phone APP and a self-service terminal. The business logic layer comprises a village and town basic information system, a social conflict resolution system, a grassroots party building system, a convenience service system and a government service system. The data access layer provides basic data and a data structure for data collecting, settling and analyzing, and provides the data support service for the business logic layer. The public service integrated management system comprises user right management, service guide management, payment management, reservation information management, process management, early warning management, information release management and service access management. The public service integrated management system provides effective management means and functions for normal operation of the system and normal processing of businesses.