An apparatus, including a memory or a database which stores an electronic healthcare record of or for an individual or a patient a comment, note, or message, in advance of a video call, and information regarding an appointment for or regarding the video call; a processor which generates an appointment message or reminder message containing information regarding the appointment and containing a link or hyperlink for initiating the video call, wherein the video call is initiated via the link or the hyperlink; a receiver which receives information regarding the individual or the patient during the video call, receives information input into or entered into a provider communication device or a user communication device, wherein the processor or a computer generates a report containing information regarding the video call; and a transmitter, wherein the transmitter transmits the report to the user communication device.