1results about How to "Improve operation and management efficiency" patented technology

The invention relates to the technical field of artificial intelligence, and discloses an operation management method and system of industrial equipment, a medium and a program product. The method comprises the steps that a current equipment side agent robot interacts with equipment operation software of corresponding current non-standard customized equipment based on an extended application programming interface, and first running state data corresponding to the current non-standard customized equipment is acquired; if it is detected that the current non-standard customized equipment is abnormal according to the first operation state data, an abnormal assistance request is generated, and the abnormal assistance request and the first operation state data are sent to a manufacturer-side agent robot; and calling a first instant messaging tool through the manufacturer-side agent robot, and sending the abnormity assistance request and the first operation state data to a manufacturer after-sales manager, so that the manufacturer after-sales manager carries out abnormity handling. Efficient and accurate abnormity diagnosis of the non-standard customized equipment can be realized, and the operation management efficiency of the industrial equipment can be improved.