The invention discloses a service dispute risk early warning method and
system based on multi-dimensional data features, and relates to the field of
risk prevention and control, and the method comprises the steps: obtaining multi-source heterogeneous data in real time through a risk early warning platform; constructing a multi-dimensional feature index matrix based on the multi-source heterogeneous data; analyzing the multi-dimensional characteristic index matrix through a preset
machine learning model, and generating a risk
score of the patient and a high-risk patient portrait; when the risk
score exceeds a preset threshold value, an early warning
signal is triggered, and a corresponding intervention strategy is automatically matched according to the grade of the risk
score; an intervention task is generated according to the intervention strategy, the execution state of the intervention task is continuously tracked, after the execution state is finished, a feedback result is generated and displayed on the risk early warning platform, and the feedback result is used for updating parameters of the
machine learning model. The medical service dispute risk early warning efficiency can be effectively improved, the occurrence rate of service disputes is reduced, and the harmonious development of the medical
service quality and the doctor-patient relationship is promoted.