The application belongs to the technical field of intelligent transportation, and discloses a high-speed service area intelligent
service system and method based on full-voice interaction + prepositioned service, which comprises a full-voice interaction engine, a navigation map seamless jump and double-channel pop-up window reminding module, an AI voice pre-ordering and pre-
payment module, a prepositioned service dispatching hub, a
parking space / charging
pile intelligent dispatching module, an AI voice road rescue module, an AI intelligent question and answer module, a store-arrival-pick-up performance fulfillment module and a data coordination
interface layer; the pop-up window module realizes double-channel reminding and one-key jump of the service area, the pre-ordering module supports in-
route voice ordering and
payment and prepares meals in advance, the dispatching hub realizes full-process coordinated dispatching by fusing multi-dimensional data, and a complete service
closed loop is formed. The application realizes deep linkage between navigation and service area service, frees both hands through full-voice interaction, realizes "handling before arrival, resource pre-occupation and performance fulfillment landing" through prepositioned service, greatly shortens the user's stay time, and simultaneously improves the service area operation efficiency and the integrated management capability of the high-speed
group based on prepositioned data.