The invention discloses an air conditioner and a control method and device thereof, a storage medium and a
computer program product. The method comprises the steps that in a heating mode, whether the air conditioner needs to enter a
defrosting mode of the air conditioner or not is determined; if yes, the first four-way valve is controlled to reverse, the second four-way valve is controlled not to reverse, the
control switch is switched off, the opening degree of the indoor throttling device is the preset maximum opening degree, the air gear of the indoor fan is the preset lowest air gear, and the outdoor fan is stopped; if not, the first four-way valve is controlled not to reverse, the second four-way valve is controlled not to reverse, the
control switch is switched on, the opening degree of the indoor throttling device is the preset maximum opening degree, the air gear of the indoor fan is the air gear set by the user, and the outdoor fan operates. According to the scheme, the
control switch is arranged on the pipeline where the
valve port, leading to the outdoor
heat exchanger, of the four-way valve is located, after the air conditioner enters the
defrosting mode, the control switch is controlled to be switched off, the four-way valve is controlled not to reverse, hot air is blown out indoors during
defrosting, the defrosting
temperature drop is small, and the comfort of a user is improved.