The invention relates to a method for calling center for realizing active call back and relative active call back system, wherein it comprises a call center back service process and an active back call system back process, wherein the second process comprises: (1), the system timely scans the service database to extract out the user information; (2), judging the back type of user, if it is instant back call, going on the process, of it is the advanced back call, judging if reaching the advanced time, if reaching the advanced time, going on the process, or else, backing to the step (1); (3), based on the skill number of user information, requesting occupying the artificial seat of requested service; (4), after success, the system actively calls back the user based on the telephone number of user information; (5), after calling back user successfully, connecting the seat and user, the seat accepts the user service. The invention can realize the interaction between the service user and the calling center, to improve the utilization of artificial seat.