The invention discloses a serum-free cell cryopreservation solution, a preparation method and a use method thereof, and relates to the technical field of biological medicines. The serum-free cell cryopreservation solution is prepared from the following components: 4 to 6 g / 100mL of polyethylene glycol, 0.5 to 2.5 g / 100mL of trehalose, 2 to 3 g / 100mL of glucose, 0.5 to 1.5 mg / 100mL of all-trans retinoic acid and 0.5 mg / 100ml of a small amount of ascorbic acid, a serum-free basal culture medium is used as a solvent, and the final pH value is 6.8 to 7.4. The using method comprises the steps of digestion, cryopreservation and resuscitation. The cell cryopreservation solution is clear in components, does not contain exogenous serum or organic solvents, avoids exogenous protein pollution, and can be directly cryopreserved at -80 DEG C without programmed cooling; the activity of the stem cells can be effectively protected, and the activity of the freeze-thawed cells is maintained and prevented from being lost. According to the cryopreservation method, the risk that the cells absorb water and burst is reduced during recovery, and the cell activity is guaranteed.